Please take a moment to understand how our products are made.
All our products are handcrafted resulting in each product being unique and slightly different from one another. Since natural stones & pearls are organic in nature, they may vary slightly.
All our products go through quality control before shipping.

Since each product is exclusively handmade with immense care and love, WE DO NOT ACCEPT RETURNS and REFUNDS ON ORDERS ONCE PLACED, WE ONLY OFFER EXCHANGE AND CREDIT NOTE.

Exchange Policy- INDIA

• We only exchange products and do not refund in case the customer doesn’t like the product(s).
• Items on sale are NOT ELIGIBLE for exchange.
• Customized orders are NOT ELIGIBLE for exchange.
• A product can be exchanged only ONCE through the course of an order.
• For Exchange, customers need to born Pickup & Re-shipping charges
• which is Rs.300/- all over India

Exchange Policy- INTERNATIONAL

• Refunds are applicable ONLY in case of lost shipments.
• International orders are NOT ELIGIBLE for exchange.
• Exchange is accepted ONLY if the order is damaged in transit or the customer has received a wrong product.
• For any exchange, shipping charges will be borne by the customer.

STEPS TO FOLLOW FOR EXCHANGE:

• Kindly inform us within 2 days of delivery, for which the customer needs to e-mail us at [email protected] with their order number and product picture.Some health and personal care items.
• Once the concerned team checks the description & confirms the damage/ incorrect product, an email confirmation will be sent to the customer regarding the approval of the exchange or return.
• The product must be packed in the same packaging before it is couriered by the customer to our billing address (mentioned below).
• Shipping / Reverse pick-up / Re-shipping charges for returned or exchanged items will be borne by the customer only.
• Once we receive the product(s), we will then inspect and check the physical product. We shall dispatch fresh / correct product, as per JewelSana policy.
• Product must be unused and untampered to be eligible for exchange.
• It may take longer than usual time to ship the exchanged product.
• All exchanges are subjected to stock availability.

For any further assistance feel free to contact us at:

For questions, please contact us at [email protected] or call +91-7977874620 (Mon-Sat, 10.00 am to 6:00 pm).